Etisalat app crosses 250,000 milestone

21.09.2014 / By
Etisalat App

More than a quarter million users have downloaded the Etisalat UAE app in just over a month. The free app lets customers track accounts, pay bills, subscribe to packages and bundles, pay parking and chat live. Khaled El Khouly, Etisalat CMO, says in a press statement: “We launched the Etisalat UAE app as an essential [...]

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Consumers ‘disloyal’ despite good experience

21.09.2014, 15:00 by
Satish Dave, AMME head of Customer Experience at TNS_BI0F0282

More than half of consumers are likely to switch brands when a product needs updating or their contract expires, says a new study by TNS. The global analysis of 40,000 customers, including Mea, showed that many defected even though they felt their current provider was performing well. Some 60 per cent are likely to change [...]

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TNS partners with CEM software firm in Medallia

21.09.2014, 13:51 by
TNS logo

The partnership strengthens TNS’s customer experience – CEM – strategy and services with Medallia’s real-time customer feedback solution, says a joint press release. Medallia’s CEM platform gives companies complete visibility of the daily performance of their customer touchpoints by delivering timely and targeted customer feedback. This enables issues to be resolved as they emerge, says [...]

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Cadillac Escalade 2

Liberty Automobiles reveals 2015 Cadillac Escalade

21.09.2014, 13:45 by

The distributor launches the all-new 2015 Cadillac Escalade for the UAE market on September 16 at the Armani Hotel, Burj Khalifa. Equipped with seven airbags, lane departure alerts and front and rear park assists, the 2015 Escalade boasts a 6.2 L V8 engine with 420 horsepower and 624nm of torque. The redesigned interior includes augmented [...]

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SME Advisor

SME Advisor to host conference

21.09.2014, 13:41 by

The publication is holding a Roadmap for Growth conference in association with National Bank of Abu Dhabi (NBAD) and Etisalat. The event will cater to SME owners across the GCC, and will be themed around leadership, connectivity and growth. Topics will include sustainability, marketing, corporate strategy and business education. Paul Godfrey, SME Advisor editor, says: [...]

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Somnur Konal 2

du brings Somnur Monir Konal to the UAE

18.09.2014, 15:19 by

Bangladeshi songstress Somnur Monir Konal joins du’s Talk to the Stars. Konal, winner of ‘Channel-I SheraKontho 2009’ and anchor of ‘SheraKontho 2013’, will be available to chat to fans on September 18 at 6pm, says a du press release. Customers will get unlimited access to all the conversations with the stars, a recording of their [...]

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Etisalat unveils new mobile data plans and data boosters

18.09.2014, 15:11 by

Etisalat announces two more “pocket-friendly” mobile data plans for prepaid and post-paid customers. The 3GB and 10GB plans offer highly tailored options to meet customers’ daily data needs, the company reveals in a press statement. The 20GB mobile data plan, already available for post-paid customers, is now available for subscription in prepaid. The telco has [...]

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Financial literacy portal launches in UAE

18.09.2014, 15:07 by

Financial literacy portal Foloosy, which is Arabic for ‘my money’, launches in the UAE. Foloosy is supported by an app and social media sites, and is designed to empower UAE residents with the knowledge they need to choose financial products that are bestsuited to their needs, a press statement reveals. The site, which is operated [...]

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UAE consumers emphasising customer service

17.09.2014, 15:30 by

This is a result of increased exposure to international brands and use of the Internet to research products and services. Some 55.3 per cent of international retailers are present in Dubai, making it the second most sought after city, behind London at 57.5 per cent, according to Q1 2014 research by CBRE. It is good [...]

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Richard Quest to present CNN’s new tech series

17.09.2014, 15:05 by

CNN International launches Tomorrow Transformed, a new feature strand examining how society and business are changing through innovation and technology. Presented by anchor Richard Quest, the series is sponsored by Ericsson both on-air and online. It is set to start on September 18and will air fortnightly during Quest Means Business and News Stream, says a [...]

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